Returns & Exchanges

At HWBT, we want you to be completely satisfied with your fashion purchases, which is why we offer a seamless 30-day return policy for all unworn items with original tags. Whether you need a different size or a full refund, our hassle-free process ensures your wardrobe updates are always stress-free.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package the Items

  Place the original items, including all tags and packaging, into a secure shipping box or mailer to ensure they arrive in perfect condition.

• 3.
  Ship It Back

  Download and print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.