Frequently Asked Questions
Everything you need to know about your HWBT shopping experience.
How do I determine the right size for my order?
We provide a detailed size guide on every product page. Since fit can vary between collections, we recommend comparing your measurements to our specific size charts for the most accurate fit.
What is your return and exchange policy?
We offer a 30-day return window from the date of delivery. Items must be in their original, unworn condition with tags attached. Exchanges are free, while returns for a refund may be subject to a small processing fee.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days. You will receive a tracking number via email as soon as your order ships.
Which payment methods do you accept?
HWBT accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your products ethically sourced?
Quality and ethics are at the heart of HWBT. we partner exclusively with manufacturers who adhere to fair labor practices and utilize sustainable materials whenever possible to minimize our environmental footprint.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team. After that window, the order cannot be changed, but you may return it once received.